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Virtual visits

To make or change your virtual visit appointment

You will need an activation code. If you do not have one please call your A.M.P. office or contact your local A.M.P. office to schedule a virtual visit directly.

Benefits of telehealth

Virtual visits, also known as telemedicine, allows patients who don’t need to be physically present at an A.M.P. location to schedule a video visit with their provider and continue their care without interruption.

  • No transportation time or costs
  • No need to take time off of work
  • Access to our specialists
  • Avoid the risk of exposure to illnesses
  • Reduced wait time
  • Eliminate childcare issues

Before you visit

Please click on the link you received in a text or email to test your device. You can use a smart phone or computer. Please make sure your device has a video camera and is using one of the following compatible browsers:

  • Android: Chrome, Opera,
  • Samsung, Edge
  • iOS: Safari
  • Windows: Chrome, Opera, Firefox
  • Mac: Safari, Chrome

If there is a problem, you will see a message stating the issue. Please try updating your browser, or using another device if possible.

If you do not have a compatible device, please call the office so we can reschedule. 

Day of the video visit

A nurse will call you prior to your scheduled visit to discuss any problems you’re having and review your history. You should get a reminder email/text one hour before your visit. This will also have the visit link in it.

When it’s time for your visit, just click on the link from your supported device. If your provider hasn’t joined the video visit yet, you will see the screen stating “Waiting for the doctor to connect.” Once you are both connected, your visit will begin.

Your video will display in the upper right corner of the screen. The provider’s visit will display larger in the middle of the screen. There will be three buttons displaying towards the bottom of the screen. If you do not see them, click or touch the screen for them to appear.

Any communication using the chat feature will display on your screen after the visit; however, a transcript will not be available. After the visit, a customer service representative will contact you to schedule any follow up testing or visits needed.

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